Desai’s solution for Organizational Change Management (OCM) is a collection of industry-standard methods for managing the effect of new business processes, changes in organizational structure, or cultural changes, resulting in successful and lasting adoption of changes.

Desai’s experienced team applies the appropriate solution elements throughout the business, in partnership with the customer.

Attention is given to the fundamental areas of risk, with emphasis on the following focus areas:

• Planning for Change: Using industry-standard methods, planning begins with stakeholder identification and mapping to all of the projected aspects of change, identifying respective project roles and responsibilities, and ensuring appropriate executive engagement for guidance and decision-making, along with planned communications about change from a project and any expected impacts on business products and services.
• Readiness for Change (assessment): Desai’s use of maturity models and best practices helps the customer understand gaps and vulnerabilities that need to be addressed before large-scale change can occur successfully. Desai’s team and customer teams measure aspects such as business-sponsor commitment to change, end-user engagement in change, potential impacts to training plans and collateral, and measures for business readiness.
• Managing and Tracking Change Adoption: Once a change has occurred, Desai’s OCM solution helps increase awareness of the results. Key performance indicators with instrumentation and outputs are established for areas affected by change, including indicators for how well the customer’s business is absorbing the change. Desai and the customer partner to gather and communicate feedback and transform it into lessons learned, as input to continuous improvement.